By engaging Sorato Digital’s services, you acknowledge and agree to these Terms & Conditions (“Terms”) which govern the relationship between you (“Client”, “you”, “your”) and Sorato Digital (“we”, “us”, “our”), a business line of Sorato International Group.

These Terms apply to all operational consulting services provided through Sorato Digital, including diagnostic audits, process reviews, recommendations, and deliverables.

1. Scope of Services

Sorato Digital provides advisory and operational support to e-commerce merchants and partners. Our Services may include:

• Intake and workflow analysis

• Operational audits (deliveries, COD, returns, complaints)

• Recommendations and implementation plans

Our Services are consulting in nature and do not guarantee specific commercial outcomes such as revenue growth, operational performance benchmarks, or financial results.

2. Client Responsibility

You agree to provide accurate, complete, and timely information and access as reasonably required for Sorato Digital to perform the Services. Sorato Digital is not liable for any delays, failures, or additional costs resulting from inaccurate, incomplete, or late information provided by you.

3. Fees and Payment

• All fees are due in accordance with the terms in the signed engagement or invoice.

• Work will not commence until payment is received as agreed.

• If payment is late or not received, Sorato Digital reserves the right to suspend or terminate Services until payment is made.

4. Commencement and Changes to Services

• Services begin once all required information and payment are received.

• Any change in the scope after the Services have started may result in additional fees and revised timelines.

5. Third-Party Services

If external providers (e.g., courier companies, accountants, software tools) are involved in delivering parts of the Service, you are responsible for any associated third-party costs. Sorato Digital is not liable for the performance, errors, or delays of external third parties.

6. Confidentiality

All business information and materials you provide are treated as confidential. We will not disclose such materials except:

• With your consent

• To fulfil contractual obligations

• As required by applicable law

7. Limitation of Liability

To the fullest extent permitted by law, Sorato Digital’s liability arising from or related to these Terms shall not exceed the total amount of fees paid by you for the Services in question.

Sorato Digital will not be liable for:

• Loss of profit or revenue

• Indirect, incidental, special, or consequential damages

• Any damage resulting from data loss, business interruption, or third-party failure

This limitation applies regardless of the form of action or theory of liability.

8. No Outcome Guarantees

You acknowledge and agree that Sorato Digital does not guarantee specific operational or commercial results (e.g., improved metrics, increased revenue, reduced delivery failures). All advice and deliverables are based on the information available at the time of the engagement.

9. Termination

• Either party may terminate the engagement in writing if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days after written notice.

• Termination does not relieve you from your obligation to pay all fees accrued up to the date of termination.

10. Force Majeure

Sorato Digital will not be liable for delays or failure of its obligations under these Terms due to events beyond reasonable control, including natural disasters, strikes, pandemics, government actions, or other unforeseeable events.

11. Governing Law and Dispute Resolution

These Terms are governed by Moroccan law. Any disputes that cannot be resolved through good-faith negotiation will be subject to the exclusive jurisdiction of the courts of Morocco.

12. Communication

All official notices or communications regarding these Terms must be delivered via email or through other written communication channels as mutually agreed.

13. Changes to These Terms

Sorato Digital may update these Terms from time to time. Updated Terms will be posted to the website with a revised “Last updated” date. Continued use of Sorato Digital services constitutes acceptance of the updated Terms.